Question about Charter Telephone?
Joyful asked:
They’re coming to install soon. They offered us the battery back up for $40. I understand that if the electricity goes out the batter will cover from 5-8 hours of phone usage. We definately need it, cause the electric goes out alot.
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They’re coming to install soon. They offered us the battery back up for $40. I understand that if the electricity goes out the batter will cover from 5-8 hours of phone usage. We definately need it, cause the electric goes out alot.
But my question is this…what if the cable goes out? Sometimes it goes out all by itself. Other times, when the electric goes out, the cable goes with it. Will this battery backup work even if the cable goes out?
THANKS
I usually use a corded phone when the power goes out. And in my area, it happens alot. The cable doesn’t go out as often, but the last two times the power went out, the cable did too.
I tried explaining this question to the guy on the phone, but i dont think he quite understood.
March 9th, 2009 at 2:31 pm
Hello Joyful,
My name is Eric Ketzer, and I am a manager with Charter Communications. What is important to note here is Phone, Internet, and Cable are independent from one another. Now, if there is a major fiber cut somewhere, all service will go down, and the battery will not prevent this from happening. That being said, the cable going out does not mean your phone will go out.
If you have any additional questions, please feel free to contact me at Umatter2Charter@chartercom.com
Thanks, Eric
March 10th, 2009 at 4:23 am
Cable/Internet/VoIP are three seperate services running off the same pipe, one can function without the other, but if the whole cable connection goes out,then yes, you’d be pretty much hosed.
The battery backup also sounds like a moot point as well, without electricty to power any devices, especially ones like cordless phones, it just seems useless to me, because in the end, you’ll probably have to rely on something like a cellphone when it comes to outages.
But for what its worth, I use the whole charter bundle, and thats really never even been an issue because that kind of total failure is pretty rare under normal conditions.
March 12th, 2009 at 11:04 pm
The battery backup is to cover your IP router and phone adaptor. If you lose power at home, as long as there’s still a cable signal, your battery backup powers both your router and adaptor so that you still have phone service. If you use a corded phone, you’re getting power off the phone line. Cordless phones need a powered base, so unless you put that on a uninterrupted power supply (UPS), you can’t use a cordless phone in a power loss situation.
Once you lose a cable signal, that’s pretty much it, whether you have backup power or not on your TVs and cable receivers.